Privacy Policy

Last Updated: 3 April/2026

Introduction At Elevaire, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website or make a purchase from us.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs and how you interact with our site. We refer to this as "Device Information."

When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, phone number and payment information. We refer to this as "Order Information."

Together, Device Information and Order Information make up your "Personal Information."

How We Collect Your Information

We collect Device Information using cookies, log files and tracking technologies such as pixels and tags. We collect Order Information when you complete a purchase, create an account or contact us through our website.

How We Use Your Information

We use your Order Information to fulfil and manage orders placed through our site, process payments, arrange shipping, provide order confirmations and updates, and communicate with you. We also use your Order Information to screen for potential risk or fraud.

We use your Device Information to help us improve and optimise our website, understand how customers browse and interact with our store, and assess the success of our marketing and advertising campaigns.

Sharing Your Information

We share your Personal Information with third party service providers who help us run our business. This includes our payment processor, shipping provider, email marketing platform and website analytics tools. These providers only have access to the information they need to perform their specific function and are required to protect your data.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a legal request, or to protect our rights.

Email Marketing

If you provide your email address during checkout or through a sign up form on our website, you may receive marketing emails from us about new products, promotions and updates. You can opt out at any time by clicking the unsubscribe link at the bottom of any email. Opting out of marketing emails will not affect transactional emails related to your orders.

Cookies

Cookies are small data files placed on your device when you visit our website. We use cookies to remember your preferences, keep track of items in your shopping cart, understand how you use our site and deliver relevant advertising. You can control cookies through your browser settings and choose to disable them, though this may affect your experience on our site.

Data Retention

When you place an order, we will retain your Order Information for our records unless and until you ask us to delete it. We retain Device Information for analytics and improvement purposes for a reasonable period.

Your Rights

If you are a resident of the United Kingdom or the European Economic Area, you have the right to access the personal information we hold about you, request that we correct or update it, request that we delete it, request that we restrict processing of your data, object to our processing of your data, and request data portability. To exercise any of these rights, contact us using the details below.

Children

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered or destroyed. All transactions are processed through a secure encrypted connection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact us